A great leader is able to resiliently and bravely handle core challenges and address key obstacles, all while building a work culture of belonging, safety and trust. And having leaders who demonstrate true empathy has become far more important to employees in today’s post-covid world. To explore what empathy in the workplace is today and how leaders must demonstrate it more fully and authentically, is our inspiring guest Raj Sharma from Ernst & Young 

Raj is the Americas Vice Chair for Consulting at Ernst & Young (EY). His 25 years of experience in commercial and financial services has helped him become a global business executive and transformative technology leader, building businesses and executing strategic growth initiatives worldwide. He now leads over 25,000 consultants across the Americas service line.

In our conversation, we explore the importance of empathy in leadership by examining EY’s recent study on empathy in business. We learn about the most compelling results from the study and what motivated EY to do this research in the first place, how their findings can help other leaders, and what our guest thinks about empathy overall. 

Discussing the research findings that over 50% of employees don’t see real empathy at work, Raj explains how empathy can lead to innovation and accountability and how you can improve actionable empathy in your own workplace. We discuss his 5 steps for becoming a great leader and what Raj finds most challenging about managing such a large workforce. Finally, we explore the idea that leaders aren’t just “born” – there is a great deal of work, commitment and self-mastery required in becoming a highly effective leader and manager. To learn more about empathy and its critical role in sustaining a successful organization, don’t miss today’s show. 


Key Highlights From This Episode

  • A note of thanks to our loyal listeners for 500 000 downloads and our top 1.5% ranking! [00:53]
  • Introducing Raj Sharma and his inspiring professional background. [02:48]
  • Why Ernst and Young (EY) decided to do a study on empathy in leadership. [04:18]
  • What leaders can learn from EY’s empathy observations, and Raj’s take on empathy. [07:20]
  • The most compelling findings from EY’s study. [13:01]
  • How empathy creates safe spaces that drive creativity and accountability. [14:37]
  • Why more than 50% of study participants value empathy but aren’t getting it at work. [18:39]
  • Some steps for improving authentic, actionable empathy at your organization. [19:40]
  • Kathy’s five characteristics of a great leader, and Raj’s five steps to become one. [23:55]
  • The most difficult aspect of managing a massive team/workforce, according to Raj. [35:44]
  • A call from Raj to learn more about empathy and get acquainted with EY’s empathy survey and study tool. [38:02]


For More Information:

Raj Sharma on LinkedIn

Raj Sharma on Twitter

Ernst & Young (EY) Consulting

Ernst & Young (EY) Consulting on Twitter


Links Mentioned in Today’s Episode: 

EY’s 2023 Empathy in Business Survey, Authentic Empathy:  The key to your organization’s business success

Steve Payne on LinkedIn

New EY US Consulting Study, Employees Overwhelmingly Expect Empathy In The Workplace, But Many Say It Feels Disingenuous

Kathy’s Forbes Interview with Raj, Employees Now Expect Empathy In The Workplace, But Half Aren’t Getting It

Kathy’s Globe and Mail Article, Why Promoting Your Star Employee Into A Managerial Role May Not Be A Great Idea

Kathy’s Book, The Most Powerful You


Are you ready for a BIG positive shift in how you’re working and what you’re capable of achieving today in your career and leadership? Let’s work together and make that happen!

I’d love to share about my video training program for organizations and professionals called, “The Most Powerful You” which is the companion to my book, The Most Powerful You: 7 Bravery-Boosting Paths to Career Bliss.

I’m so thrilled that a division of the United Nations has brought in The Most Powerful You program as a training tool for members of their staff and other amazing global organizations have done the same. This program brings to organizations real-world, research-based and transformative training for leaders, teams and professionals to help them close their power and confidence gaps in leadership, communication, interpersonal relationships, strategic thinking, collaboration-building and more – so they can achieve their highest and most rewarding potential and success in their work and projects.

Please take a look at what I’m training in The Most Powerful You and if you feel the content would be instrumental for you and your teams, I hope you’ll ask your HR and DEI managers to bring in this training program to your company. It’s truly transformational for work cultures and professionals everywhere, and it generates amazing results.

Thank you so much and here’s to you becoming The Most Powerful You.



Calling all coaches!

Do you run a coaching business that focuses on supporting professional women? If so, I’ve got some exciting news about supporting your coaching growth, success, and impact.

Right now, we’re opening the enrollment of my private (1:1) coaching training program called The Amazing Career Coach Certification, which is a 17-week, hands-on training program that certifies female coaches in my proprietary 16-step career growth model, which is perfect for coaches who want a deeper dive into learning powerful, proven coaching frameworks, concepts, and skills that teach the 16 most essential steps to building an amazing career that your clients need to know. And this training will help you become far more effective and impactful in supporting women to thrive today in their jobs, roles, and careers.

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Order Kathy’s book The Most Powerful You today!

In Australia and New Zealand, click here to order, elsewhere outside North America, click here, and in the UK, click here.

If you enjoy the book, we’d so appreciate your giving the book a positive rating and review on Amazon! And check out Kathy’s digital companion course The Most Powerful You, to help you close the 7 most damaging power gaps in the most effective way possible. 

Kathy’s Power Gaps Survey, Support To Build Your LinkedIn Profile To Great Success & Other Free Resources

Kathy’s TEDx Talk, Time To Brave Up & Free Career Path Self-Assessment

Kathy’s Amazing Career Project video training course & 6 Dominant Action Styles Quiz



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“Empathy is not sympathy — I can be sympathetic to anything, [but] I can only be empathetic when I understand what you’re going through, and [I’m] putting myself in your shoes, and I’m taking action to ensure that I’m helping you.” — @RajShramUM [11:01]

“We always knew that empathy creates a safer place for people to work, but we were surprised at the data [demonstrating] that [empathy] is driving so much creativity and so much innovation in the company.” — @RajShramUM [14:36]

“If you create a safe place where people are not afraid to fail, and [where] every failure does not have an impact associated with it — now you’re creating a culture of mutual respect, belonging, and more importantly, accountability.” — @RajShramUM [14:49]

“If you’re going to create a consistent culture of high-performing teams, empathy has to be a big part of it.” — @RajShramUM [18:13] 

“It’s not good [enough to just] talk about empathy; the most important thing is authentic, actionable empathy.” — @RajShramUM [19:42] 

“Have the courage to listen, [and] have the compassion to make the changes.” — @RajShramUM [21:14]


Watch our Finding Brave episodes on YouTube!

Don’t forget – you can experience each Finding Brave episode in both audio and video formats! Check out new and recent episodes on my YouTube channel at YouTube.com/kathycaprino. And please leave us a comment and a thumbs up if you like the show!



Kathy’s new book The Most Powerful You: 7 Bravery-Boosting Paths to Career Bliss shares vital information on the 7 most damaging power gaps that 98% of professional women face and how to overcome them. Boost your power and confidence today!


Best Career Coaches 2020